Frequently Asked Questions
Everything you need to know about our elevated essentials and home collection.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can also monitor your order status by logging into your account on our website.
What is your return policy?
We accept returns on unworn, unwashed, and unaltered items within 30 days of the original purchase date. Please note that items marked as Final Sale cannot be returned or exchanged.
How should I care for my cashmere and knitwear?
To maintain the longevity of your pieces, we recommend hand washing in cold water with a gentle wool detergent or professional dry cleaning. Always lay flat to dry and never hang your knits.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local duties.
Can I change or cancel my order after it has been placed?
We strive to process orders as quickly as possible. If you need to make a change, please contact our customer service team within one hour of placing your order, and we will do our best to accommodate you.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments via Afterpay for eligible orders.